Author: COZ

PART 13 – Victor eventually left direct dispatch for a planning role, and before he moved desks he admitted the hardest part was realizing that fear had been one of the tools he used to manage people

by COZ

Two years after the storm, Victor got a new job inside Apex. Not a promotion in the way people expected. Regional route planning. Less direct supervision. More forecasting. Capacity. Customer …

PART 13 – Victor eventually left direct dispatch for a planning role, and before he moved desks he admitted the hardest part was realizing that fear had been one of the tools he used to manage people Read More

PART 14 – A new driver stopped for another stranded vehicle on the same highway three years later, and the way dispatch handled it showed me how much had changed since the night I was threatened for doing the same thing

by COZ

Three years after my storm, a new driver named Kendra Mills called dispatch at 1:40 a.m. I was not in the office. I was driving south with an empty trailer. …

PART 14 – A new driver stopped for another stranded vehicle on the same highway three years later, and the way dispatch handled it showed me how much had changed since the night I was threatened for doing the same thing Read More

PART 15 – When Apex faced a serious crash involving a different driver, the company’s new safety culture was tested by something much harder than a late delivery — whether we could investigate honestly without protecting the brand or blaming the driver too early

by COZ

Four years after the storm, one of our drivers was involved in a serious crash. Not at our terminal. Indiana. A tractor-trailer rear-ended stopped traffic in a construction zone. Several …

PART 15 – When Apex faced a serious crash involving a different driver, the company’s new safety culture was tested by something much harder than a late delivery — whether we could investigate honestly without protecting the brand or blaming the driver too early Read More

PART 16 – Years after the storm, another driver called about a family stranded in the rain — and the answer from dispatch finally sounded like the company I had wished I worked for that first night

by COZ

Seven years after the storm, I was still with Apex. Not full-time on the road anymore. I drove one or two routes a week. The rest of my time went …

PART 16 – Years after the storm, another driver called about a family stranded in the rain — and the answer from dispatch finally sounded like the company I had wished I worked for that first night Read More