PART 14 – A new driver stopped for another stranded vehicle on the same highway three years later, and the way dispatch handled it showed me how much had changed since the night I was threatened for doing the same thing

by COZ

Three years after my storm, a new driver named Kendra Mills called dispatch at 1:40 a.m. I was not in the office. I was driving south with an empty trailer. …

PART 14 – A new driver stopped for another stranded vehicle on the same highway three years later, and the way dispatch handled it showed me how much had changed since the night I was threatened for doing the same thing Read More

PART 15 – When Apex faced a serious crash involving a different driver, the company’s new safety culture was tested by something much harder than a late delivery — whether we could investigate honestly without protecting the brand or blaming the driver too early

by COZ

Four years after the storm, one of our drivers was involved in a serious crash. Not at our terminal. Indiana. A tractor-trailer rear-ended stopped traffic in a construction zone. Several …

PART 15 – When Apex faced a serious crash involving a different driver, the company’s new safety culture was tested by something much harder than a late delivery — whether we could investigate honestly without protecting the brand or blaming the driver too early Read More

PART 16 – Years after the storm, another driver called about a family stranded in the rain — and the answer from dispatch finally sounded like the company I had wished I worked for that first night

by COZ

Seven years after the storm, I was still with Apex. Not full-time on the road anymore. I drove one or two routes a week. The rest of my time went …

PART 16 – Years after the storm, another driver called about a family stranded in the rain — and the answer from dispatch finally sounded like the company I had wished I worked for that first night Read More